Refund policy

At Offside Drip, we aim to provide our customers with high-quality products and a great shopping experience. Please read our refund policy carefully.

Refund Eligibility

Refunds are available under the following circumstances:

  • Damaged or Defective Products: If your product is damaged, defective, or missing a quantity, please contact us with proof of the issue (such as photos) at info@offsidedrip.com.
  • Mistake on Our End: If we deem that the issue was caused by an error on our end (e.g., a mistake in shipment, missing items), we will provide you with either:
    • A full refund of the damaged, defective, or missing item, or
    • A replacement item of the same value shipped at our expense.

Sizing Issues

We are not liable for exchanges or refunds due to sizing issues. We provide a sizing guide on our website, and it is the responsibility of the customer to review it before making a purchase. If you are unsure about sizing, please reach out to us before purchasing.

Special Cases

Special cases may be considered on a scenario-by-scenario basis. Please contact us if you believe your situation requires special consideration.

All Sales Are Final After Fulfillment

  • Before Fulfillment: If you change your mind before the product is fulfilled (packed and ready for shipment), you are eligible for a full refund. Once your order has been fulfilled, the sale becomes final.
  • After Fulfillment: Once the product has been fulfilled, the sale is final, and no further refunds will be provided, except under the conditions outlined above (damaged, defective, or missing items).

How to Request a Refund

  1. Contact us at info@offsidedrip.com within 15 days of receiving your order if you experience any issues.
  2. Provide clear proof of the issue (e.g., photos of the damaged, defective, or incorrect item).
  3. If the issue is verified, we will either issue a refund or arrange for a replacement product to be sent.

Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out: